Shopify is holding your money. Let's get organised.

Turn the emails, screenshots and account messages into one clear, evidence-backed case, so you know exactly what's missing and what to do next.

Start my case, £149 See what's included

Paid upfront. We organise your case, we don't guarantee the outcome, that decision sits with the platform.

Example case · not a real customer
ABC Apparel · Shopify Payments
Amount affected£42,800
Days open3
StatusEvidence gathering
Evidence completeness: 72%
Fulfillment records needed
How it works
Four steps, no guesswork about what happens to your evidence once you send it.
01
Send what you have
The notification, emails, screenshots, order records, anything related to the incident.
02
We organise it
Every item classified, dated and turned into a chronological timeline.
03
We show you the gaps
Exactly what's missing or inconsistent, before you submit anything.
04
You get the case package
A clear summary, timeline, evidence index and action plan, ready to use.
What you actually get
Not a generic template. A case built from your specific evidence.
Incident summaryWhat happened, when, and what's currently affected.
Chronological timelineEvery event in order, built from your evidence and correspondence.
Evidence indexWhat you've provided, organised and classified by category.
Missing evidence reportWhat's still needed, and any inconsistencies worth resolving first.
Action planThe specific next steps, in order, with nothing assumed.
Factual response materialsThe key facts and points to cover, drawn only from your verified evidence. You review, edit, and submit your own response, we're not writing your appeal for you.
Pricing
Pay once. No subscription, no ongoing commitment.
Case Preparation
£149
  • Complete case analysis
  • Timeline and evidence index
  • Missing evidence report
  • Action plan
  • Delivered within 3 business days
Start my case
Most chosen
Assisted Case Preparation
£299
  • Everything in Case Preparation
  • We draft your factual response materials, not just the analysis
  • Response package drafted for you
  • One follow-up review call
  • Delivered within 2 business days
Start my case
Before you pay, tell us briefly what happened
Optional, but it means you're not starting from a blank page after you pay. We'll carry this forward automatically, you won't need to type it twice.
Worth knowing before you send anything

We organise the case. We don't control the outcome.

The platform makes the final decision. What we do is make sure your side of it is complete, evidence-backed and ready, so nothing is missing that's within your control.

Every statement is labelled by what it actually is.

Platform fact, your claim, evidence-supported, or unknown. We never quietly turn something you believe into something we assert as true.

A human reviews your case before it's finalised.

We use software and AI internally to help organise and classify your material faster. But nothing goes out until a person has reviewed it. If something looks off, you'll hear about it before the final package, not after.

This is new. You're among our first cases.

We'd rather tell you that directly than pretend otherwise. Early cases get real attention precisely because there aren't many yet.

How your information is handled
You're sending us business-sensitive material. Here's exactly what happens to it, not a generic privacy policy.

Who sees it

Only the people actually preparing your case. Nobody else has access, and it's never shared with anyone outside that.

AI is used, but only internally

We use AI tools to help organise and classify material faster, the same way described above. Your files are never used to train any AI model, ours or anyone else's.

How files arrive

Submitted directly through the intake form after payment, sent securely to our case team. Nothing is posted publicly or stored in a shared system anyone can browse.

Retention

We keep case material only as long as needed to prepare and deliver your package, then delete it. If you'd like your files removed sooner, ask, and we will.

After you pay
You'll be taken straight to a short intake page, tell us what happened, when it started, what the platform has said, and upload your evidence directly. No account to create, no separate login.
One page, not a back-and-forthBusiness details, incident specifics, and your files, all in one place, submitted once.
You'll hear from us within the window shown at checkout3 business days for Case Preparation, 2 for Assisted Case Preparation.