Casiflo organises the facts, documents and timeline behind a platform incident, for a Shopify Payments hold or a Google Business Profile suspension. You decide what to submit. The platform decides the outcome.
Free and private to complete. Casiflo organises the case; the platform decides the outcome.
Each one routes to its own tailored evidence check, built around how that specific platform actually enforces.
A claim does not become supported because it sounds reasonable. It becomes supported when it is tied to a specific record. Anything that cannot yet be established stays visible as unknown.
Every figure below is something you can check directly against the rest of this site, not a number chosen to look impressive.
The platform notice states that the payout is on hold and requests fulfilment and supplier documentation.
The business says the affected orders were completed and the increase in order volume was legitimate.
The notice, business registration and payment records are present.
The requested fulfilment and supplier records have not yet been provided.
| Platform notice | ✓ Provided |
| Business registration | ✓ Provided |
| Fulfilment records | ⚠ Missing |
| Supplier documents | ⚠ Missing |
Gather the requested records, resolve any inconsistencies and review the organised package before deciding what to submit.
Before you choose anything, including Casiflo, here's what's actually known, what's claimed, and what's genuinely unsupported about the common alternatives.
The platform makes the final decision. What we do is make sure your side of it is complete, evidence-backed and ready, so nothing is missing that's within your control.
Platform fact, your claim, evidence-supported, or unknown. We never quietly turn something you believe into something we assert as true.
Software may help organise material, but it does not replace judgment. Early cases remain deliberately hands-on, and nothing is finalised until a person has reviewed it.
Submitted directly through our case intake after payment, not publicly accessible. We keep case material only as long as needed to prepare and deliver your package, then delete it. If you'd like your files removed sooner, ask, and we will.
No. We organise and prepare your case; the platform makes the final decision. No one can guarantee a platform's decision, and you should be cautious of anyone who says otherwise.
With Case Preparation ($149), no. You review and submit your own response using the materials we prepare. With Assisted Case Preparation ($249), we draft the response package with you, but you still submit it yourself.
Not always. Shopify Payments holds tied to a creditor or legal notice against your business can only be released by the payment processor after the creditor sends a release. Casiflo's case-preparation work cannot release that type of hold. The same applies to holds related to sanctions on your business's location. If your situation looks like one of these, we'll tell you plainly rather than take payment for work that's unlikely to help.
Tell us in the free check or the intake form. Google's evidence form is only open for a limited window after you submit an appeal, so if you've already appealed without attaching everything you meant to, that's important context for how we help. Not every suspension is eligible for a further appeal. If that's your situation, we'll say so.