Refund Policy
Before work begins
You can request a full refund before Casiflo begins substantive work on your case. Once a reviewer has begun reviewing, organising, analysing, or preparing your case materials, the service is considered to have begun.
After work begins
Because Casiflo is a human-reviewed service, refunds aren't available simply because you disagree with the assessment, change your mind, or because the platform ultimately rejects or does not act on your case.
If we don't deliver
If Casiflo does not deliver the service substantially as described on the order page within the delivery timeframe stated at purchase, contact us within 7 days after that delivery timeframe has passed. We'll either correct and complete the work or, if we cannot reasonably do so, issue a full refund.
Platform outcome
Casiflo does not control Google, Shopify, or any other platform. A refund is not available because a platform denies an appeal, keeps funds restricted, suspends an account, or reaches a different decision.
Partial refunds
Unless otherwise required by law, refunds after work has begun are not provided on a pro-rata basis simply because a customer decides not to continue or does not use all of the materials provided.
Duplicate or accidental purchases
Contact us promptly and we'll review the situation and refund an accidental duplicate purchase where appropriate.
How to request a refund
Email info@casiflo.com with your order details and the reason for your request. We'll respond and let you know the outcome.
Casiflo · We organise the case. The platform decides the outcome.