Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Casiflo website, tools, resources, assessments, and paid services (collectively, the "Services"). Casiflo ("Casiflo," "we," "us," or "our") provides evidence-organization and case-preparation services for businesses dealing with platform restrictions, payment holds, suspensions, reviews, and appeals.

By using the Services or purchasing a Casiflo service, you agree to these Terms. If you do not agree, do not use the Services or purchase a Casiflo service.

1. What Casiflo Does

Casiflo helps businesses organize information and evidence relating to platform-related incidents. Depending on the service purchased, Casiflo may assess the evidence you provide, identify apparent gaps or inconsistencies, help organize your documents and information, organize a case timeline, help structure an explanation of the relevant facts, prepare case materials based on the information you provide, and provide additional human assistance where included in the service purchased. Casiflo is an evidence-organization and case-preparation service. Casiflo does not make decisions for Google, Shopify, or any other third-party platform.

2. Casiflo Does Not Guarantee an Outcome

Casiflo does not guarantee that Google, Shopify, or any other platform will reinstate an account or profile, remove a suspension or restriction, release funds, approve an appeal or verification, restore a Business Profile, remove a payment hold, reverse a decision, or reach any particular outcome. Casiflo cannot control a third-party platform's policies, review process, employees, automated systems, decisions, timelines, or enforcement actions. A successful Casiflo engagement means Casiflo has provided the preparation service described in your purchase. It does not mean the platform will reach a particular decision.

3. Casiflo Is Not Google, Shopify, or Another Platform

Casiflo is an independent service and is not affiliated with, endorsed by, sponsored by, or authorized by Google, Shopify, or any other platform unless expressly stated otherwise. References to these platforms describe the Services and the types of cases Casiflo may help customers prepare. Their names and trademarks belong to their respective owners.

4. Services and Deliverables

The specific service and deliverables are the ones described on the order page at the time you purchase. Where Case Preparation is offered at $149, it currently includes review of the information and evidence you provide, human review, identification of apparent evidence gaps or inconsistencies, organization of relevant evidence, structured case preparation based on the materials provided, and delivery within 3 business days after Casiflo has received the information reasonably necessary to perform the service. Where Assisted Case Preparation is offered at $249, it includes everything in Case Preparation plus the additional assistance described on the order page at the time of purchase, with delivery within 2 business days after Casiflo has received the information reasonably necessary to perform the service; review the service description before purchasing.

5. Customer Responsibilities

You agree to provide information that is accurate to the best of your knowledge, provide documents and evidence you are authorized to provide, identify important facts that may affect your case, respond to reasonable requests for clarification, review completed materials for factual accuracy before submitting them to a third party, avoid intentionally providing fraudulent, forged, misleading, or fabricated evidence, and use the Services only for lawful purposes. Casiflo does not independently verify every fact in customer-provided materials; if information you provide is incomplete, inaccurate, misleading, or unavailable, our ability to prepare the case may be affected.

6. Do Not Submit False or Fraudulent Evidence

You must not use Casiflo to create, alter, fabricate, or misrepresent evidence, including forged documents, fabricated invoices, manipulated screenshots intended to mislead, false business information, fabricated timelines, impersonation, false claims about ownership or authorization, or other information you know is materially false or misleading. Casiflo may refuse to process a case if we reasonably believe the requested work would require us to assist with fraudulent or deceptive conduct.

7. Your Documents and Information

You retain ownership of the documents, information, photographs, records, and other materials you provide to Casiflo ("Customer Materials"). You grant Casiflo a limited right to access, process, reproduce, organize, and use Customer Materials solely as reasonably necessary to provide the Services, operate Casiflo, maintain security, comply with law, and perform the purposes described in our Privacy Policy. Casiflo does not acquire ownership of your underlying business records merely because you provide them to us.

8. Human Review

Where a service is described as human reviewed, submitted materials may be reviewed by an authorized Casiflo reviewer. Human review does not mean Casiflo guarantees that every factual error or relevant document will be identified, that a platform will accept the evidence or agree with Casiflo's assessment, or that the case will have a successful outcome.

9. AI-Assisted Processing

Casiflo may use technology, including AI tools, as part of its internal workflow or service delivery where appropriate. Casiflo remains responsible for the Services it provides. Customer case files are not used to train AI models. You should not assume an AI-assisted output is automatically correct; Casiflo relies on human review as described for the service you purchased.

10. Third-Party Platforms

Casiflo may help you prepare materials intended for submission to a third-party platform. Unless a service specifically states otherwise, you are responsible for submitting your case to the relevant platform. Casiflo does not control third-party appeal forms, submission requirements, review times, communications, evidence requirements, algorithms, personnel, or decisions. Platforms may change their policies at any time, and Casiflo does not guarantee that materials prepared at one point in time will remain sufficient if a platform later changes its requirements.

11. Casiflo Resources and Free Tools

Casiflo may provide free checklists, guides, assessments, articles, or other resources ("Free Resources") for general informational and preparation purposes. They are not a guarantee of any platform outcome, and information contained in them may become outdated as platform policies change. Verify current requirements with the relevant platform before taking action.

12. No Legal Advice

Casiflo is not a law firm and does not provide legal advice. The Services do not create an attorney-client relationship, and Casiflo does not provide legal opinions about your legal rights, regulatory compliance, contractual obligations, litigation, tax, immigration, licensing, or other legal questions. If your situation involves a legal dispute or requires legal advice, consult a qualified attorney.

13. No Professional Advice Unless Expressly Stated

Unless explicitly stated otherwise, Casiflo's Services are informational and organizational in nature. Casiflo does not provide accounting, tax, financial, legal, or other professional advice. You are responsible for deciding what action to take based on the information provided.

14. Fees and Payment

The price of a paid Service is the price displayed on the order page at the time you purchase. Unless otherwise stated, payment is due upfront, prices are in U.S. dollars, payment is required before work begins, and applicable taxes may be added where required. A future price change does not alter the price of a Service you have already purchased.

15. Delivery

Casiflo will make reasonable efforts to deliver paid Services within the timeframe stated on the order page: currently 3 business days for Case Preparation and 2 business days for Assisted Case Preparation, in each case beginning after Casiflo has received the information reasonably necessary to perform the service. The period may be affected if required information is missing, you do not respond to a reasonable request, you provide additional materials after work has begun, circumstances outside Casiflo's control cause a delay, or the scope of the requested work materially changes. If Casiflo expects a material delay, we will make reasonable efforts to notify you.

16. Refunds

Casiflo's refund terms are described in our Refund Policy. In summary: you may request a full refund before Casiflo begins substantive work on your case. Because Casiflo provides a human-reviewed service, a refund is not automatically available simply because you change your mind, disagree with the assessment, or the platform does not act favorably on your case. If Casiflo does not deliver the service substantially as described within the delivery timeframe stated at purchase, contact us within 7 days after that delivery timeframe has passed. A third-party platform's decision is not, on its own, a basis for a refund. Casiflo sells case preparation, not reinstatement or approval.

17. Cancellations

If you wish to cancel, contact us as soon as possible. If work has not begun, Casiflo will generally provide a full refund. If work has already begun, the provisions in Section 16 and our Refund Policy apply.

18. Intellectual Property

The Casiflo website, branding, software, design, text, graphics, original guides, checklists, workflows, and other Casiflo-created materials are owned by Casiflo or its licensors. You may use materials delivered specifically for your case for your own business purposes, including submitting them to the relevant platform. You may not, without permission, resell Casiflo's proprietary templates or materials, reproduce substantial portions of Casiflo's resources for commercial redistribution, represent Casiflo's materials as your own, copy Casiflo's proprietary workflows for a competing service, or use Casiflo branding without permission.

19. Customer Feedback

If you voluntarily provide feedback, suggestions, or ideas about Casiflo, you grant Casiflo permission to use that feedback to improve the Services without owing you compensation. We will not publicly identify you as the source of feedback without permission where doing so would identify you.

20. Prohibited Uses

You may not use Casiflo to violate applicable law, commit fraud, fabricate evidence, impersonate another person or business, interfere with Casiflo's security, attempt unauthorized access to Casiflo systems, upload malware or malicious code, abuse or disrupt the Services, infringe another person's intellectual-property rights, submit information you are not authorized to provide, or facilitate unlawful conduct.

21. Service Availability

We aim to keep Casiflo available and functional but do not guarantee the website or Services will always be available, uninterrupted, error-free, secure against every possible threat, or compatible with every device or browser. Casiflo may temporarily suspend access for maintenance, security, upgrades, or circumstances outside our reasonable control.

22. Third-Party Services

Casiflo may rely on third-party providers for infrastructure, hosting, payments, communications, analytics, storage, and other functions. Casiflo is not responsible for the independent actions, availability, security practices, or policies of third-party services Casiflo does not control.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services and website are provided on an "as is" and "as available" basis. Casiflo does not warrant that the Services will produce a particular result, that a platform will accept or approve a case, reinstate an account, or release funds, that every evidence gap will be identified, or that the Services will meet every individual expectation. Casiflo's assessments are based on the information available to us and the scope of the Service purchased.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Casiflo and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of the Services, including losses from platform suspensions, account restrictions, payment holds, lost sales or profits, platform decisions, or delays by third parties. To the maximum extent permitted by law, Casiflo's total liability arising from a paid Service will not exceed the amount you paid Casiflo for that Service. Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

25. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Casiflo and its owners, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from your violation of these Terms, misuse of the Services, submission of fraudulent or unauthorized materials, violation of another person's rights, or unlawful conduct. This does not apply to the extent a claim results from Casiflo's own willful misconduct.

26. Suspension or Termination

Casiflo may suspend or terminate access to the Services if we reasonably believe you have violated these Terms, are using the Services for fraudulent or unlawful purposes, present a security risk, have provided fraudulent materials, or if suspension is reasonably necessary to comply with law.

27. Changes to the Services and These Terms

Casiflo may modify, improve, discontinue, or replace features of the Services over time. A change to future Services does not alter a paid Service already completed. We may update these Terms from time to time; when we do, we will update the Effective Date above. The Terms presented at the time of purchase govern that transaction unless applicable law requires otherwise.

28. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Casiflo is legally organized (Casiflo, Inc., a Wyoming corporation), without regard to conflict-of-law principles, except where applicable law requires otherwise. Before filing a formal legal claim relating to the Services, you agree to contact Casiflo and give us a reasonable opportunity to understand and resolve the issue. Nothing here prevents you from exercising rights that cannot lawfully be waived.

29. Force Majeure

Casiflo will not be responsible for delays or failures caused by circumstances outside our reasonable control, including infrastructure failures, internet or telecommunications outages, cyberattacks, natural disasters, government actions, or widespread service-provider outages.

30. Entire Agreement; Severability

These Terms, together with the applicable order details, Privacy Policy, and Refund Policy, constitute the agreement between you and Casiflo concerning your use of the Services, unless a separate written agreement applies. If any provision is found invalid or unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law.

31. Contact

Questions about these Terms or the Services can be sent to info@casiflo.com.

32. Important Notice Before Purchase

Before purchasing a paid Casiflo service, please make sure you understand: you are purchasing case preparation and evidence organization, not a guaranteed platform outcome; Case Preparation is currently $149 and Assisted Case Preparation is currently $249, both paid upfront; the stated delivery period is 3 business days for Case Preparation and 2 business days for Assisted Case Preparation, in each case after Casiflo has the information reasonably necessary to perform the service; human review is included where described; Google, Shopify, and other platforms make their own decisions; and our Refund Policy and Privacy Policy govern refunds and information handling. By completing a purchase, you confirm you have reviewed and agree to these Terms.

Casiflo · We organise the case. The platform decides the outcome.